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Re: NUC7PJYH no video or no audio

October 2, 2018, 12:51 pm
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Hi Leonardo

Thank you for your reply.

I have updated to the latest 201801 version of the intel graphics drivers/set through this ppa:

Updated Open Graphics Drivers : Oibaf

Still i can choose to have either video or sound when i connect to my Philips TV through HDMI

 

I see that the issue is the same as mentioned by manyl users in these threads:

NUC7PJYH:  Poor HDMI 2.0 support. In search of a compatible TV (4K-60Hz-4:4:4).

NUC7PJYH - No signal on Samsung 4K TV when HDMI UHD Color is ON

NUC7PJYH HDMI Issue on particular display.

NUC7CJYH Linux/HDMI issues

Intel NUC7PJYH: no video signal

 

All of these threads indicate that there is a designflaw with the HDMI 2.0a implementation in the NUC7xJYH series and that this error is showing itself when connecting a TV display to the NUC7xJYH series. This observation is independent of the OS (Windows or Linux).

Could you/Intel please address the error with a bios release to fix it?

Regards

Jens K

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Re: i7-7500U the boost stop in game :( from 3.45GHz to 2.8GHz

October 2, 2018, 12:53 pm
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Hello Buthod

Thank you for the information.

After looking into the reports I see that the processor is working correctly (frequency and temperature), this behavior that you are having could be because at the time of the temperature raising the system would throttle to lower the frequency to protect the system, what you could do is setting the Windows system performance to high and is if it is possible loading the default BIOS settings (refer to OEM for steps), about the brightens and light changes this could be a customization for from ASUS* (OEM), I would recommend contacting the Original Equipment Manufacturer (OEM) to verify this behavior, and if it is possible to change the it.

Hope this helps.

Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation
 

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Re: Best way to connect 2 Intel 905p with Z370 motherboard

October 2, 2018, 12:54 pm
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> I recommend you to use that list as a reference.

 

I'm looking at that list now.  I see 8 AsRock, 7 ASUS, 1 EVGA, 6 Gigabyte and 7 MSI boards.

 

NONE of them use the Z370 or other chipsets which are required for i7-8086K and all of Intel's other current generation 1151 pin chips.

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Re: What is the maximum RAM capacity of the intel core i9-9900k?

October 2, 2018, 12:55 pm
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Hello antil18,

Thank you for joining this Intel Community.

In order to get more information about Intel® Processors and other Intel products, please visit our Intel Newsroom.

Intel Newsroom | Intel Official News and Information

Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation

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Re: Intel HD4400 4k @ 60hz

October 3, 2018, 12:26 pm
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Hello projects067,

Thank you for posting on the Intel ® communities.

I can see that you are unable to set the resolution for 3840x2160 @ 60Hz. 

Regarding this, to better assist you with your request, I will need to check some information about your computer. Please follow these steps: 

1. In the keyboard, press WinLogo key + R. 
2. In the Run box please type dxdiag and hit Enter.
3. Click on Save All Information (save it in your desktop). 
4. Attach the report to this thread. 

I would also like to request the model of the monitor that you are currently using. Also, please bear in mind that Intel* does not recommend the use of any kind of adapters. This is because we cannot test all of them, so we cannot guarantee that these are going to work. It is recommended to try a connection with a straight HDMI to HDMI or Display Port to Display Port. 

Finally, I would like to request a graphics report. You can refer to the link below for instructions on how to create the report, make sure to attach it to the thread as well: 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html


Regards,
David V
 
Intel Customer Support Technician
Under Contract to Intel Corporation

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Re: Unable to open the admin portal in Intel unite

October 3, 2018, 12:30 pm
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Hello srujana_k, 

Thank you for joining this Intel Community.

To make sure that the installation was successful, please confirm the following information:

Verify that you are using your server name to access the Admin Portal instead of the IP address.

Wanner G.
Intel Customer Support Technician
Under Contract to Intel Corporation

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Re: The Intel® Power Gadget for Mac doesn't work

October 3, 2018, 12:32 pm
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I have reproduced this issue in Numbers. This is an issue with how Numbers parses CSV files by default. For now you can work around this by adjusting the import settings to use a comma delimiter. I will make an adjustment to the log format in the next update which will resolve this issue in Numbers.

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Re: Transceiver for active HW synchronization

October 3, 2018, 12:32 pm
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I will rephrase a bit. I know RS-485\RS-422 transceiver can be bought. I saw a bunch of small boards with the RO/RE_/DE/DI/vcc/gcc pins and ethernet plug. Those have to be ordered from china with more than a month for shipping.

I would like to know if some people already tried such boards and if they can recommend some with US/Canada resellers to avoid having to buy everything separately and the hassle of dealing with sdm.

 

Thanks.

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Re: Intel DSA 3.5.0.3 not working anymore

October 3, 2018, 12:40 pm
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Hello DanielV, 

Great! I'm glad it worked out. 

Regards, 
Pat S
 

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Re: Intel Dual Band Wireless-AC 7265 fast roaming issue

October 3, 2018, 12:50 pm
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tomatocanada: We will do our best to provide the information you are looking for.

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: NUC6CAYH Intel(r) PTT Recertification Service Using 30-40% CPU Constantly

October 3, 2018, 12:53 pm
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Wattle: I just received an update on this subject, please follow the steps below to try to fix this problem:

 

-In Programs and Features, uninstall Intel Trusted Execution Engine.
-Downloaded the latest Intel® TXE driver downloaded from: https://downloadcenter.intel.com/download/26435/.Unzip
-Navigate through the folder to the \Installers\TXEI\Win10\ folder.
-Right-click on txei.inf and choose Install.
-Restart the computer.
-Now check Task Manager. Intel PTT EK Recertification Service should no longer appear.

 

Please let us know if this workaround in any way affects Bitlocker.

 

Regards,
Alberto R.

 

Intel Customer Support Technician   
Under Contract to Intel Corporation

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Re: Atom z8750 TDP

October 3, 2018, 12:56 pm
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Re: intel hd graphics showing 32mb

October 3, 2018, 12:57 pm
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vosaci: I jut wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: No HDMI sound at screen refresh rate of 30Hz or less

October 3, 2018, 12:59 pm
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라일로스: Thank you very much for sharing the picture.

Based on the fact that there is no Intel® Display Audio showing in the picture of playback devices, it indicates that the Intel controller is not being used in this specific configuration.
At this point the next thing to do will be to test the PC with another monitor with speakers, or TV, maybe there is a PC repair store close to you where they can do that for you.

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: Cannot Boot from USB

October 4, 2018, 12:54 pm
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WNickNick: Thank you very much for providing those results.

I sent you a private message, please verify your inbox.

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: Intel Gigabit Manager

October 4, 2018, 12:56 pm
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bpirkle: We will do our best to provide the information you are looking for.

Please visit the following link where you will be able to see further information about Intel® WiGig:
https://www.intel.com/content/www/us/en/support/articles/000007805/network-and-i-o/wireless-networking.html

In regard to your question, please get in contact with HP directly so they can provide all the details about the compatibility information:
https://www.intel.com/content/www/us/en/support/articles/000007805/network-and-i-o/wireless-networking.html

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: legacy boot

October 4, 2018, 12:57 pm
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nivekxyz: I want to start off by stating that Intel removed support for Legacy, not UEFI, so there is no misunderstanding.

For this NUC, UEFI Boot is required to install Windows 10 64-bit. Which 32bit OS are you trying to install?

As far as Ubuntu, we have confirmation from Canonical that Ubuntu 16.04 LTS can be installed on this NUC.
https://www.intel.com/content/www/us/en/support/articles/000005628/mini-pcs.html

We recommend reaching out to the Ubuntu forums for assistance in installing Ubuntu:
https://ubuntuforums.org/

We also recommend that you confirm you are using supported hardware (i.e.: RAM) and components as this might affect the performance of the system:
https://ark.intel.com/products/126137/Intel-NUC-Kit-NUC7PJYH

If you are able to boot into an OS, we can always verify the components of your system if you provide the SSU report:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
 
I see that you have a duplicate case already open with us. Do you want to continue on the forum support or on the initial case?

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: Intel Dual Band Wireless-AC 7265 fast roaming issue

October 4, 2018, 12:58 pm
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tomatocanada: Thank you very much for sharing information.

We will continue with our research, as soon as I get any updates I will post all the details on this thread.

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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Re: RAID 1

October 4, 2018, 12:58 pm
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Sure, I understand that. Moving data is not fast thing to do.

 

If you are able to give it a try, let me know.

 

Amy C

 

Intel Customer Support Technician

Under Contract to Intel Corporation

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Re: NUC6CAYH Intel(r) PTT Recertification Service Using 30-40% CPU Constantly

October 4, 2018, 12:59 pm
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Wattle: You are very welcome. We are looking into the issue described and in the meantime we provided that work around for this type of scenario.

Thank you very much for your feedback, I already reported to the product team for them to be aware of your comments.

Regards,
Alberto R.

Intel Customer Support Technician    
Under Contract to Intel Corporation

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