Can you please provide the dxdiag report, system information and graphics report?
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
System Information: Click Start> Type System Information> Click File> Export> Save File> Attach using Advanced Editor Options.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Attach using Advanced Editor Options.
Kevin M