Thanks for a quick response. However, these two files haven't solved the install problem. I all ready had installed the same MEI driver a couple years ago, but reinstalled it again anyway. After that I tried XTU v4.4 per your link. I still get the same fatal error message -"unsupported platform". Also tried 3 other versions from the links on the HP site, newer & older, all w/ the same results. I note that HP has a bios update for my laptop (IF I can verify compatibility w/ my motherboard). The notes say the fix is for heat management. If you think this may be an important piece of the puzzle, I'll try it once I can find the info the installer is looking for. Don't quite understand the fill in boxes. There are 2 columns - Old Bios and New Bios. I'm supposed to fill in ID and Version for each. How do I get the ID & version on the "New Bios" before I run the installer? And do you think this might create the "supported platform" XTU is looking for?
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Re: XTU won't install in windows 7 64-bit w/ i5-M480 processor message says "unsupported platform"
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