Hello Russell_Simmons
Thank you for posting in the Intel® community.
- I would recommend completing a clean installation of the graphics driver using the Original Equipment Manufacturer (OEM) drivers. See the steps below for reference, case you need detail assistance with installation please contact the OEM.
- Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
- Steps to save the report:
- Run the utility.
- Click on “Scan” to get the scanned system.
- Once the scan is complete click on “next”.
- Use the “save” option, save the report to your desktop.
- To attach a file, you must click the “Attach” option on the bottom right-hand corner of the response box.
Clean installation steps:
First, you will have download graphics driver on the OEM site on the following link https://www.acer.com/ac/en/US/content/drivers (search by the serial number, SNID or model number), once the driver is downloaded please make sure that the unit is not connected to the internet during the uninstall/install driver to avoid any automatic update, and follow these steps to uninstall the graphics drivers:
- On the keyboard, press WinLogo key + R, then type in devmgmt.msc
- Expand the Display Adapters section.
- Find the Intel® Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
- Right-click the Intel Graphics Driver and select Uninstall.
- Select the checkbox “Delete” the driver software for this device.
- Reboot the computer after the uninstall process has finished.
Once the reboot is completed, install the driver downloaded from the OME site and restart the system.
Hope this helps.
Regards,
Leonardo C.
Intel Customer Support Technician
Under Contract to Intel Corporation